Privacy Policy udm19 — Our Commitment to Protecting Your Personal Information

Welcome to the udm19 Privacy Policy. This document outlines the privacy practices of the udm19 platform, which operates at the official website udm19.pro, the mobile app, and all related service channels. We understand that your trust is the most valuable asset we hold, and we do not take this responsibility lightly.

Udm19 is an online entertainment platform offering a wide range of gaming options including slots, live dealer casino, and sports betting. In the process of providing high-quality services to all members in Malaysia, we need to collect and process certain personal information. This Privacy Policy explains exactly what information we collect, why it is needed, how it is used, and how it is protected.

By registering an account or continuing to use the udm19 platform, you are deemed to have read and understood the contents of this Privacy Policy. If you disagree with any part of this policy, you are advised not to use our platform. We respect your decision and are always ready to answer any privacy-related questions you may have.

Udm19 collects various types of information depending on how you interact with our platform. Below is a detailed explanation of the categories of information we collect:

Information You Provide Directly:

• Full name as shown on a valid identification document (MyKad, passport).
• Date of birth for age verification purposes to comply with legal requirements.
• Email address and mobile number used for account communications.
• Current residential address, including state and postcode.
• Bank account details, account numbers, and bank names used for deposit and withdrawal transactions.
• Copies of identification documents and proof of address during the KYC (Know Your Customer) verification process.
• Communications you send to our support team via live chat, email, or other channels.

Information Collected Automatically:

• IP address and estimated location information based on your internet connection.
• Device type, operating system, web browser version, and screen resolution.
• Activity log data including pages visited, access times, and actions taken within the platform.
• Betting history, win and loss records, and game usage patterns.
• Game session information including play duration and the type of game selected.
• Cookie data and device identifiers for session verification and platform analytics purposes.

The information we collect is used responsibly and limited solely to legitimate purposes. udm19 never uses your data for purposes not stated in this Privacy Policy without first obtaining your consent.

• Account Management: Create, manage, and maintain your member account, including processing registration, identity verification, and password resets.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and securely in accordance with your instructions.
• Legal Compliance: Meet legal obligations including anti-money laundering (AML) requirements, age verification, and reporting required by the relevant authorities.
• Platform Security: Detect and prevent fraud, account abuse, suspicious activity, and cybersecurity threats that could potentially harm the platform or other members.
• Service Improvement: Analyse usage patterns to understand member needs and improve platform features, user interface, and overall service quality.
• Service Communications: Send important notifications regarding your account, terms updates, security alerts, and relevant transaction information.
• Customer Support: Helps resolve enquiries, complaints, and technical issues reported by members to our support team.
• VIP Program & Promotions: Assess eligibility for VIP membership programmes, bonuses, and promotional offers tailored to your profile and activity patterns.

Udm19 understands that your privacy is not something that should be compromised. We do not share your personal information except in the limited circumstances described below, and only when it is genuinely necessary to provide services to you.

• Payment Service Provider: We share the necessary transaction information with trusted payment processors and financial institutions to enable deposits and withdrawals to be processed securely and on time.
• Game Software Provider: Minimum necessary information is shared with licensed game software providers to enable you to access the games available on the udm19 platform.
• Authority & Regulatory Body: We may be required to disclose certain information to government authorities, law enforcement, or regulatory bodies when mandated by law or a valid court order.
• Technical Service Provider: Cloud, hosting, and technical infrastructure service providers that assist us in running platform operations may have limited access to data in a technical capacity only.
• Audit & Compliance: Independent audit firms or third-party verification bodies that help us ensure compliance with applicable legal requirements and industry standards.

Every third party we work with is bound by a strict confidentiality agreement and is only permitted to use your information for the specific purposes defined. We ensure all third parties adhere to data protection standards equal to or higher than those we practise.

The security of your personal information is a responsibility we take extremely seriously. udm19 continuously invests in the latest security technologies and procedures to ensure your data is always protected against unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption for all data transmitted between your device and udm19 servers — no sensitive information is ever sent without protection.
• Encryption at rest for all personal and financial information stored in our databases.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection during login.
• Round-the-clock security monitoring with an intrusion detection system active 24 hours a day, 7 days a week.
• Strict access controls ensure that only authorised personnel can access member personal data, and all such access is logged.
• Regular security testing including penetration testing by independent security experts to identify and address system vulnerabilities.
• Secure data backups are performed on a regular basis to ensure your data is not lost in the event of a technical failure.

Udm19 uses cookies and similar tracking technologies to enhance user experience, understand how our platform is used, and ensure certain features function correctly. Below is an explanation of the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session verification, security, and basic navigation. The platform cannot function properly without them and they cannot be disabled.
• Performance Cookies: Used to collect estimated information on how visitors use the website, including the most frequently visited pages. This information helps us improve platform performance and responsiveness.
• Functional Cookies: Allows the platform to remember your preferences such as selected language, region, and display settings to provide a more personalised experience on each visit.
• Analytics Cookies: Helps us understand overall platform usage patterns on an aggregate basis to make data-driven decisions in improving platform features and content. This data is collected in aggregate and does not personally identify you.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality or user experience of the udm19 platform.

As a udm19 member, you have various rights regarding your personal data, which we fully respect. These rights are granted under Malaysia's Personal Data Protection Act (PDPA) and we are committed to facilitating the exercise of these rights in an easy and efficient manner.

• Right of Access: You have the right to request and receive a copy of the personal information we hold about you. Requests will be processed within 14 working days.
• Right to Rectification: If you find that the information we hold is inaccurate or outdated, you have the right to request an immediate correction. Please contact our support team with the relevant supporting evidence.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained to fulfil legal or contractual obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data under certain circumstances specified by law.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing any reason.

To exercise any of the above rights, please contact the udm19 support team via live chat on the platform or by sending us an email. We will process your request promptly and respond within the timeframe stipulated by law.

Udm19 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations. Below are the general guidelines for our data retention periods:

• Active Account Data: Your personal information is retained for as long as your account remains active. This data is required to allow you to continue using udm19 services without interruption.
• After Account Closure: Upon account closure, we retain certain information for a minimum of 5 years in accordance with anti-money laundering (AML) legal requirements and applicable gambling regulations in Malaysia.
• Financial Transaction Records: All financial transaction records are retained for the period required by applicable Malaysian tax laws and financial regulations.
• Communication Logs: Communication history with the support team is retained for 2 years after the last interaction for reference and dispute resolution purposes.
• Analytics Data: Anonymised or aggregated usage data may be retained for a longer period for trend analysis and platform improvement purposes.

When your personal data is no longer required and there is no legal obligation to retain it, we will delete or destroy it securely using methods that ensure it cannot be recovered.

Udm19 reserves the right to update or modify this Privacy Policy from time to time in response to changes in law, new technology, or improvements to our business practices. We are committed to being transparent about any changes made.

When material changes are made to this Privacy Policy, we will notify you through the following means:

• Pop-up notices or banners within the udm19 platform upon your next login.
• Notification emails sent to the email address registered to your account.
• Updates the "Last Updated" date shown at the top of this document.
• For highly significant changes, we may require you to re-confirm your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the udm19 platform after any changes are published constitutes your acceptance of the updated privacy terms.

We warmly welcome any enquiries, concerns, or feedback regarding this Privacy Policy or how we handle your personal data. The udm19 privacy and data protection team is ready to assist you with all privacy-related matters.

If you feel your complaint has not been resolved satisfactorily, you also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory authority in your jurisdiction.